Privacy Policy

Sessions with Sumiyad Effective date: [Date]

Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online therapy services.

By booking a session or engaging with our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

Personal Details

  • Full name, email address, phone number, and date of birth

  • Emergency contact information (where provided)

Health and Therapy Information

  • Information you share during therapy sessions

  • Session notes and clinical observations

  • Intake forms and questionnaires

  • Relevant medical or mental health history you choose to disclose

Payment Information

  • Billing name and address

  • Payment transaction records

  • We do not store full credit or debit card details; these are processed securely by our third-party payment provider

Communication Data

  • Messages exchanged via WhatsApp or email (including membership check-ins)

  • Booking confirmations and scheduling correspondence

Technical Data

  • Device and browser information used to access online sessions

  • Session connection logs (for troubleshooting purposes only)

How We Use Your Information

We use your personal information to:

  • Deliver our services — conduct therapy sessions, maintain session notes, and support your therapeutic journey

  • Communicate with you — send appointment reminders, respond to enquiries, and provide membership check-ins via WhatsApp or email

  • Process payments — manage billing in AED for sessions and memberships

  • Meet legal obligations — comply with applicable laws, professional standards, and regulatory requirements

  • Improve our services — enhance the quality and safety of the therapy experience

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage and Security

We take reasonable measures to protect your personal information:

  • Session notes and client records are stored securely with restricted access

  • Electronic records are protected with appropriate security measures, including encryption where possible

  • Only [Therapist Full Name] has access to your therapy records

  • Communication via WhatsApp and email is subject to the security measures of those respective platforms

While we take every reasonable precaution, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your data.

Third-Party Services

We use the following third-party services in the course of providing therapy:

  • Payment processor — to securely handle payment transactions

  • WhatsApp — for membership check-ins and scheduling communication

  • Email provider — for correspondence and appointment management

  • Video conferencing platform — for conducting online sessions

Each of these services has its own privacy policy. We encourage you to review their respective policies to understand how they handle your data.

Data Retention

  • Active clients: Your records are retained for the duration of our therapeutic relationship and for a period thereafter as required by professional and legal obligations.

  • Former clients: Records are retained in accordance with UAE regulations and professional guidelines for healthcare practitioners.

  • Payment records: Retained as required for accounting and tax purposes.

  • Communication logs: WhatsApp and email messages are retained for the duration of the therapeutic relationship.

You may request deletion of your data at any time, subject to our legal and professional obligations to retain certain records.

Your Rights

You have the right to:

  • Access your personal data held by us

  • Correct any inaccurate or incomplete information

  • Request deletion of your personal data, subject to legal and professional retention requirements

  • Withdraw consent to the processing of your data (this may affect our ability to provide services)

  • Request a copy of your data in a commonly used format

To exercise any of these rights, please contact us using the details below.

UAE Data Protection

This Privacy Policy is governed by the laws of the United Arab Emirates, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). We are committed to complying with applicable data protection requirements in the UAE.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated to active clients via email. The "Effective date" at the top of this page will reflect the most recent revision.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.